Frequently Asked Questions
Everything you need to know about our handcrafted tiles and shipping.
What is the lead time for my order?
For in-stock tiles, orders typically ship within 5-7 business days. For custom or out-of-stock items, lead times can range from 8 to 14 weeks depending on the material and craftsmanship required.
Do you offer samples before I commit to a full order?
Yes, we highly recommend ordering samples. Because our tiles are handmade, natural variations in color and texture occur. Samples allow you to see the true character of the tile in your specific lighting.
How are shipping costs calculated?
Shipping is calculated based on the total weight of the order and the delivery destination. Since tile is heavy, we use LTL freight carriers for large orders to ensure safe delivery on pallets.
What is your return policy?
We accept returns on unopened, full boxes of tile within 30 days of delivery, subject to a 25% restocking fee. Please note that custom orders and samples are final sale and cannot be returned.
Should I order extra tile for my project?
We recommend ordering a 15% overage to account for cuts, breakage during installation, and future repairs. This ensures you have enough tile from the same dye lot to complete your project seamlessly.
Are your tiles suitable for wet areas like showers?
Most of our Zellige, Cement, and Ceramic tiles are suitable for shower walls. However, specific sealing is required for porous materials like Cement. Always check the product specifications for floor and pool suitability.